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“The ability to destroy a planet is insignificant next to the power of the Force.” That line wasn’t really about magic—it was about control, clarity, and focus. And in the world of collections, that same principle holds true.

Think about how you shop today. With a few taps, Amazon Prime lets you order anything from batteries to barbecue grills—and have it delivered in a day or two, no lines, no hassle, no small talk. It’s seamless, self-directed, and on your schedule.

Credit unions are facing a complex challenge. Delinquency rates are ticking upward, staffing remains tight, and member expectations have fundamentally shifted. Today’s members want more than reminders and repayment notices—they want autonomy. They expect the ability to resolve financial obligations the same way they shop, bank, or communicate: digitally, on their own terms, and without unnecessary friction.