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For collections managers at credit unions, the challenge isn’t just contacting members who are past due—it’s knowing where to focus limited time and resources. Traditional methods rely heavily on manual tracking and instinct, but in today’s environment of rising delinquencies and staffing gaps, intuition alone isn’t enough. That’s where data-driven collections comes in. From Information Overload to Actionable Insight Collections teams are surrounded by data—payment histories,

For collections managers at credit unions, managing delinquencies often feels like a juggling act. Limited staff, manual processes, and...

For decades, the collections process has been synonymous with call centers—rows of agents armed with scripts, dialing numbers, and hoping...